ERG Privacy Policy

 

Privacy Policy

ERG Music Privacy Policy Updated: April 2009

At ERG Music, the security and integrity of our customers' personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high level of service they expect.

Personal Information Collected By ERG Music

ERG Music uses information that we collect from our visitors and customers to personalize and improve your visit and shopping experience on our site. We gather the following types of information:

Information You Give to Us:

We Collect Personal Information that is provided by site users. “Personal Information” includes your name, address, telephone number, credit or debit card information, e-mail address, and your IP address. Personal Information is collected when you establish an account with us; place an order on the site, or when you communicate with any of our departments such as customer service, sales or technical services through the site, telephone, mail or fax.

Cookies:

Through the use of cookies, we may also collect and analyze the IP address used to connect your computer to the Internet; computer and connection information such as your browser type and version; operating system and platform; purchase history; confirmation when you open e-mail that we send you; and the URLs which lead you to and around the Site including the date and time. You can generally set your browser to reject cookies or to notify you when you are sent a cookie. Software is also available from third parties which will allow you to visit the Site without providing this information. You are welcome to use the Site if you use such software but we will not be able to offer you our personalized services and we will be unable to accept any online orders from you.

Orders:

If you place an order through our site, you will be required to provide contact, billing, and payment information.

Sharing of Information with Third Parties

ERG Music does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. ERG Music retains personal information only as long as necessary for the fulfillment of those purposes.

Credit Card Companies:

If you place an order through our site, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase.

Shippers:

If you make a purchase through the site, your name, telephone number and shipping information must be provided to third party shippers such as UPS, FEDEX and the Canadian Postal Service to deliver your purchase.

Links to Third Party Site:

The site contains certain links to third party websites, such as our industry partners. We are not responsible or liable for the privacy practices or content found on these websites. We recommend that you check the privacy notice of each website you visit. Links to third party websites are provided solely for your convenience and any submission of data to such websites shall be at your sole risk.

Security

We employ 128-bit encryption technology in all areas of the site which require you to provide personal or account information, including those areas related to online ordering.
You should recognize, however, that no computer system is fully secure and that there are inherent risks associated with Internet transactions. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.

Children and Privacy

The Site is a general audience website and is not directed to children under the age of 13. We will never knowingly collect personally identifiable information from children under the age of 13 without verifiable parental consent. If you are under the age of 13, please do not provide us with personally identifiable information of any kind whatsoever.

Corrections

ERG Music takes all reasonable steps to ensure that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy and completeness of the information and request amendments as appropriate.

Contact Information

If you have any questions or concerns about this Privacy Notice, please send us a message, or write to us at ERG Music 33-14 Automatic Road, Brampton, Ontario, L6S 5N5, Canada.
By using our site you consent to our collection and use of your personal information as described in this policy. We reserve the right to modify this privacy statement and related business practices at any time by posting updated text on this site. Your continued use of our site constitutes acceptance of those changes. Thank you for visiting our site, and for taking the time to read this policy.